Welcome to The Kiddie Closet’s FAQ page! We’ve compiled answers to the most common questions about our adorable children’s clothing and accessories. If you don’t find what you’re looking for, our friendly customer service team is always happy to help at [email protected].
About Our Products
What types of children’s clothing do you offer?
We specialize in high-quality, adorable clothing for babies and kids! Our collection includes:
- Baby One Pieces and Kids’ Sets
- Seasonal wear like Coats & Outerwear and Swimwear
- Everyday essentials like Jeans, Pants, and Shirts & Tops
- Comfy Sleepwear and stylish Dresses
- Footwear including Sandals, Loafers, and Sneakers & Athletic Shoes
Do you offer clothing for all seasons?
Absolutely! We carry cozy Hoodies & Sweatshirts and Sweaters for winter, lightweight Dresses and Shorts for summer, and everything in between. Our collection is always updated to reflect current seasons and trends.
Are your products suitable for sensitive skin?
We carefully select fabrics that are gentle for children’s skin, but we recommend checking individual product descriptions for specific material information. Most of our Baby One Pieces and Sleepwear are made from soft, breathable fabrics.
Ordering & Account
How do I create an account?
You can create an account during checkout by selecting “Create an Account” after entering your email address. Having an account lets you track orders, save favorites, and check out faster next time!
I forgot my password. What should I do?
Click “Forgot Password” on the login page, and we’ll email you a link to reset it. Be sure to check your spam folder if you don’t see our email within a few minutes.
Can I modify or cancel my order after placing it?
We process orders quickly to get your little one’s wardrobe to you fast! If you need to change or cancel your order, please email us at [email protected] within 1 hour of placing it and we’ll do our best to accommodate your request.
Payment Options
What payment methods do you accept?
We accept:
- Visa
- MasterCard
- JCB
- PayPal
Is it safe to enter my credit card information on your site?
Absolutely! We use industry-standard SSL encryption to protect all your personal and payment information. You can also choose to pay through PayPal for an additional layer of security.
Why was my payment declined?
Payment declines usually happen because of:
- Incorrect card details
- Insufficient funds
- Your bank’s security measures
Shipping & Delivery
What are my shipping options?
We offer two convenient shipping methods:
- Standard Shipping ($12.95 flat rate):
- Carrier: DHL or FedEx
- Delivery Time: 10-15 business days after dispatch
- Free Shipping (on orders over $50):
- Carrier: EMS
- Delivery Time: 15-25 business days after dispatch
How long does order processing take?
We process all orders within 1-2 business days (excluding weekends and holidays). Our warehouse team carefully checks each item before packing with love!
Do you ship internationally?
Yes! We’re proud to ship our curated collection of children’s fashion worldwide (excluding some Asian regions and remote areas). International orders may be subject to customs fees, which are the responsibility of the recipient.
How can I track my order?
Once your order is shipped, we’ll send you a tracking number via email. You can follow your package’s journey right to your doorstep! If you’re having trouble tracking, email us at [email protected].
Returns & Exchanges
What is your return policy?
We offer easy returns within 15 days of delivery. Items must be unworn, unwashed, and in original packaging with tags attached. Our Happiness Guarantee means if those Pants don’t fit or the Loafers aren’t quite right, we’ll make it right!
How do I initiate a return?
Email us at [email protected] with your order number and which items you’d like to return. We’ll provide return instructions and a prepaid return label if applicable.
When will I get my refund?
Once we receive your return, please allow 3-5 business days for processing. Refunds will be issued to your original payment method. You’ll receive an email confirmation when your refund is processed.
Do you offer exchanges?
Currently, we process returns and ask you to place a new order for the correct size or style. This ensures you get your items as quickly as possible!
Contact Information
How can I contact customer service?
We’d love to hear from you! Email us at [email protected] for any questions about our Baby One Pieces, Shoes, or any other products. Our physical address is:
The Kiddie Closet
1497 Greenbrier Road
West Sacramento, US 95691
The Kiddie Closet
1497 Greenbrier Road
West Sacramento, US 95691
Do you have a phone number?
Phone support is coming soon! Currently, email is the fastest way to reach our customer service team.
Thank you for choosing The Kiddie Closet for your little one’s wardrobe needs! We’re here to make dressing your child as joyful and stress-free as possible.